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Zorora Sofas

Returns &amp; Refund Policies General Returns<ul><li>Orders are non-reversible after deposit.</li><li>A 10% handling fee applies for returns agreed upon by Zorora Sofas.</li><li>Services utilized are non-refundable.</li><li>Customer must provide evidence of return and purchase.</li></ul> Conditions for Return<ul><li>Product must be undamaged and unused.</li><li>Adequate packaging is required for return.</li><li>Customer arranges and covers the collection fee.</li><li>Refund processed within 7 days after inspection.</li></ul> Exceptions<ul><li>Delivery fees are non-refundable.</li><li>Free shipping promotions incur collection fees on refunds.</li><li>No refunds; only store credit or exchange.</li></ul> Incorrect or Damaged Products<ul><li>Contact us for incorrect products; we arrange free collection and replacement.</li><li>Report delivery damage within 72 hours for free collection and replacement.</li><li>Manufacturing defects are covered; normal wear, negligence, and modifications are not.</li></ul> Special Cases<ul><li dir="ltr">No returns, refunds, or exchanges for sample, warehouse sale, or clearance items once received in good order.</li></ul>

Returns & Refund Policies. General Returns. Conditions for Return. Exceptions. Incorrect or Damaged Products. Special Cases

What’s your return policy?

Returns & Repairs

Made to Order Items

Cleaning & Caring for your sofa

Cleaning & Caring for your Sofa

What is your delivery timeline like?

What is your manufacturing lead time on orders?

Can I order now and ask for a later delivery date?

Lead Times

Do you do custom couches?

Can I order my day bed on the other side?

What are your fabric options?

What material is inside your cushions?

Are your sofas scotch-guarded?

Product Queries

Payment Options

How to log a repair

What happens if my sofa is too big when delivering?

Zorora Warranty

Warranty

Trade - Zorora Connect

Trade

What’s your return policy?Updated a year ago